{"id":5089,"date":"2013-10-30T22:09:51","date_gmt":"2013-10-31T02:09:51","guid":{"rendered":"http:\/\/esr.ibiblio.org\/?p=5089"},"modified":"2013-10-31T12:02:35","modified_gmt":"2013-10-31T16:02:35","slug":"dell-ultrasharp-2317-monitor-bait-and-switch-warning","status":"publish","type":"post","link":"http:\/\/esr.ibiblio.org\/?p=5089","title":{"rendered":"Dell UltraSharp 2713 monitor &#8211; bait and switch warning"},"content":{"rendered":"<p>I bought a Dell-branded product this afternoon.  That was a mistake I will not repeat.<\/p>\n<p>Summary: the 2713UM only reaches its rated 2560&#215;1440 resolution when connected via DVI-D. On HDMI it is limited to 1920&#215;1080; on VGA to 2048&#215;1152.  This $700 and supposedly professional-grade monitor is thus functionally inferior to the $300 Auria I still have connected to the other head of the same video card, which does 2560&#215;1440 over any of these cables.<\/p>\n<p>Two things make this extra infuriating:<\/p>\n<p>I spent more than four hours on the phone with three different Dell technical-support people to find out that not only don&#8217;t they know how to fix this, <em>nobody can give any reason for it<\/em>.  It&#8217;s a completely arbitrary, senseless limit.  The monitor&#8217;s EDID hardware apparently tells lies to the host system that low-ball its capabilities.  This couldn&#8217;t happen by accident; somebody <em>designed in<\/em> this nonsense.<\/p>\n<p>And then neglected to tell potential customers about it. Nothing anywhere in the promotional material for this monitor even hints at these limits, and Dell&#8217;s own technical support people haven&#8217;t been clued in either.  Bait and switch taken to a whole new level.<\/p>\n<p>(Why did I buy a Dell product?  Because it was the only thing I could get my hands on same-day that matched the specs of my other Auria, which went flickery-crazy early this afternoon.)<\/p>\n<p>When I unloaded about this on Tech Support Guy #3, he passed me to a marketing representative.  I explained, relatively politely under the circumstances, that I has over 15K social-media followers and was planning to give Dell a public black eye over their repeated bungling unless somebody gave me a really good reason not to.  <\/p>\n<p>She declined to send me $400 so I wouldn&#8217;t have been taken worse than by buying another Auria, then passed me to somebody she described as a manager. But I could tell by the accent he was just another drone in a call center in East Fuckistan who had neither the ability nor the intention to improve my day. After two more iterations of this I had had enough and hung up.<\/p>\n<p>Dell.  You pay more, but you&#8217;ll get less.  Pass it on.<\/p>\n<p>(Yes, I typoed the model number originally.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I bought a Dell-branded product this afternoon. That was a mistake I will not repeat. Summary: the 2713UM only reaches its rated 2560&#215;1440 resolution when connected via DVI-D. On HDMI it is limited to 1920&#215;1080; on VGA to 2048&#215;1152. This $700 and supposedly professional-grade monitor is thus functionally inferior to the $300 Auria I still&hellip; <a class=\"more-link\" href=\"http:\/\/esr.ibiblio.org\/?p=5089\">Continue reading <span class=\"screen-reader-text\">Dell UltraSharp 2713 monitor &#8211; bait and switch warning<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5089","post","type-post","status-publish","format-standard","hentry","category-general","entry"],"_links":{"self":[{"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=\/wp\/v2\/posts\/5089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5089"}],"version-history":[{"count":4,"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=\/wp\/v2\/posts\/5089\/revisions"}],"predecessor-version":[{"id":5093,"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=\/wp\/v2\/posts\/5089\/revisions\/5093"}],"wp:attachment":[{"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5089"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/esr.ibiblio.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}